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Our Mailing AddressAlex Wright
ClickOnLingerie.com
31 Victoria Street,
Thackley,
Bradford.
BD10 8LQ.
Phone: +44 (0) 7966 194744ShippingAll items displayed on our website are in stock unless otherwise stated within the product information, therefore we can fulfil orders straight away. We usually despatch orders with 24 hours of payment being received (excluding Sundays and UK Bank Holidays). All orders are sent in plain packaging and will have no reference to its contents unless required by customs.ReturnsAt ClickonLingerie.com, we would like to help you resolve any purchasing problems as quickly and easily as possible.
Provided you meet the terms and conditions listed below, you may make an exchange or return. Please note that not all items are covered by our returns policy. We suggest you read the complete returns policy before you make your purchase.
- Shipping charges are non-refundable.
- All exchanges and returns require a Return Merchandise Authorisation (RMA) number. * Exchanges and credits cannot be processed without one.
- An RMA must be requested within 30 days of the original invoice date. Thereafter, all sales are final.
- The returned package must be received within 10 business days of the RMA issue date.
- All products are sold with their respective manufacturer’s warranties. Please note that warranty periods and services vary with the manufacturer and product.
- When returning products, we strongly recommend the use of a carrier that can track packages. Responsibility for insuring the returned item rests with you.
- As part of our Buy with Confidence Guarantee, we do not charge any restocking fees.
- All items must be returned in "as new" condition in the original packaging and include all accessories, blank warranty cards, original tags (attached), and user manuals where applicable.
Returns on clearance items are accepted within 30 days of the invoice date if the product is damaged or deemed defective. An RMA must be obtained in order for a clearance return to be accepted and processed. We cannot exchange clearance products, as the manufacturer has either discontinued these items or we no longer have them in stock.
- Request a RMA Number via the Contact Us page.
- Write your RMA number legibly on the return label.
- Return the entire package to:
[ClickOnLingerie.com] (RMA Number:______)
Alex Wright
ClickOnLingerie.com
31 Victoria Street,
Thackley,
Bradford.
BD10 8LQ.
Phone: +44 (0) 7966 194744
Credit will be issued within two business days of receiving your return. All refunds for credit will be issued via the payment method of your original invoice. Shipping and handling fees are non-refundable. When returning an item paid for by cheque or money order, a refund cheque will be mailed to you within 10 business days from the time we receive your return.
When exchanging an item, you will be sent a replacement item once [ClickOnLingerie.com] receives, approves and processes the returned item.
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